Customer service

Call us

Call us at +46 321 263 00. Opening hours Monday-Thursday from 8:00 AM to 4:45 PM and Friday 8:00 AM to 3:00 PM. Closed for lunch 12.00 PM to 12.45 PM.

E-mail us

E-mail us at info@helge-nyberg.com. We will try to respond within an hour.

Common questions

How fast will my order be delivered?

How quickly your order is delivered depends on what you ordered. For more information contact us at customer service.

Read more about delivery times here.

Hur beräknas fraktkostnHow much is the shipping cost for online purchases?

The shipping cost is based on how much you order. Lowest cost is € 20, then the cost is 12% of the order value. Orders that exceed € 1 500 are delivered free of charge.

Read more about shipping costs here.

Why don't I get an order confirmation?

Order confirmation will automatically be sent to you to the email address you specified at the time of purchase. Check your email and spam. If you have not received any email, please contact us at customer service.

When will I receive my invoice?

All invoicing is done after the shipment of the goods. Invoice is sent either via email or mail depending on what has been specified. If you have not received your invoice within a few days please contact us at customer service.

Where is my order?

Many people wonder if it is possible to track their order and that is possible. Contact us for further information and to get a link to track your particular goods.

Can I return?

Of course you can return the goods.

For more information about our return conditions, read here.

How to return?

The easiest way is to contact us at customer service and describe your case and we will help you.

See more information here about how to contact us.

Helge Nyberg AB is an international company with sales of our truck and trolley concept in 60 countries. Our head office with production and development is in Ulricehamn, Sweden. Our trademark Ergobjörn® is developed by ourselves with focus on making life better and easier for our customers. We have created a knowledge which ensures a modern, stable and reliable quality.